Refund policy

Return & Refund Policy

At The Protein Ice Cream Co., we take great care to ensure every order meets our quality standards. Because our products are food items intended for consumption, we are unable to accept returns once an order has been shipped or delivered. This policy helps maintain the safety, freshness, and integrity of all products.

Returns

Due to the consumable nature of our products, all sales are final and we do not accept returns.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of deliveryso we can review the issue.

To help us resolve the problem quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once reviewed, The Protein Ice Cream Co. may offer a replacement or refund at our discretion.

Shipping Issues

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, reach out to us and we will do our best to help.

Contact

For questions about your order, please contact our support team and we will respond as soon as possible: team@proteinicecreamco.com

Thank you for supporting The Protein Ice Cream Co. and for understanding our policy.